Support You Can Depend On - Every Step of the Way.
When you speak to any Savvis customer, one of the first things mentioned is the level of customer support we provide and how our staff behaves as an extension of their team. We go above and beyond to help our customers, whether they're a large enterprise or companies just getting started.
Our support model is designed to build a relationship with you. We’re there for you from day one, for as long as it takes to get the job done – and then even after that. Since we approach our customer relationships the same way that we do our service model — built on a foundation of adaptability, scalability, and expertise — you can rest assured knowing you have some of the most talented and accommodating people in the industry to back you up.
In addition, we’ll provide you with our SavvisStation online portal to give you detailed insight into the performance of your infrastructure, as well as significant self-help capabilities. You can even place orders for new services to quickly scale your infrastructure – for your rapidly evolving business needs. SavvisStation provides instant online access giving you more control and reducing the need for you to call customer support for many of your day-to-day needs.
Learn more about SavvisStation >>
Savvis Support Process
Peruse the tabs below to learn more about the processes we’ll go through together to continually monitor, assist, and improve your suite of IT infrastructure solutions. We focus 100% on IT infrastructure so that you can focus on what’s really important — improving your business.
Your Savvis Account Team.
Through business assessment, you’ll meet your Savvis account team, a tailored task force of business and technical advisors. The team, which is assembled based on reviews of your business objectives, priorities and current IT architecture, will work with you to recommend an optimal mix of solutions to fulfill your business needs. Since our infrastructure model allows for ultimate flexibility, we can leverage any of your current assets to develop a solution that combines our collective infrastructure components, or leverage a completely new infrastructure. Whatever your need, you can rest assured we’ll find an efficient infrastructure model to support your business objectives.